b'If we are paying towards your careCall using Relay UK: 18001 01243 777100andsupport (from a textphone or the NGT Lite app downloaded If you are not satisfied with the way your complaint isonto a computer, tablet or smartphone).dealt with, or you do not feel able to approach the ownerWrite to: or manager of the care home or service, you shouldCustomer Relations Team contact your local Adults Services office or the CustomerWest Sussex County Council Relations Team, who will give you more advice. County Hall, Chichester, PO19 1RQYou have the right to move to another home or haveRemember, we would also like to hear if things are another home-care provider if you are not happy withgoing particularly well.the service you are receiving. This applies whether or not we are helping with the fees. A social care workerHealthwatch West Sussex will be able to give you or your relatives advice on how to make the arrangements to move. Healthwatch West Sussex makes sure NHS leaders and If you (or your representative) want to make aother decision-makers hear your voice and use your comment or complaint about the way in which we havefeedback to improve care.assessed your care needs, or about any social careThey can also help you get the information and advice services we provide, you should contact the manageryou need to make the right decisions for you and to get of your social care team. If you do not want to deal withthe support you deserve.this person, you can contact our Customer RelationsIts important that you share your experiencesgood or Team. We will look into your complaint in line with ourbadas this can help to improve peoples experiences complaints procedures. of health and social care services in West Sussex. The quickest and easiest way to make a Phone: 0300 012 0122 complaint is to tell us online Email: helpdesk@healthwatchwestsussex.co.uk at feedback.infreemation.co.uk/westsussex/ or go toWebsite: healthwatchwestsussex.co.ukwestsussex.gov.uk and search forcomplaints.Healthwatch West Sussex also provides a free If you cannot use the online form, please call us onIndependent Health Complaints Advocacy Service to 01243 777100 and ask for the Customer Relationssupport you if you have a complaint about the NHS.Team. Please help us to keep this helpline for people who cannot use the online form, need help to do so, orCall 0300 012 0122want general advice about the complaints process. Ifor email ihcas@healthwatchwestsussex.co.uk.you need an interpreter to help you make a complaint, please call 01243 777100 and ask to use the Telephone Interpreting Service.26Living well in your community'