b'#respond professionally and sensitively and take yourHow to report a safeguarding concernconcerns seriously; If you or someone you know is at risk of harm,#talk to the police if a crime may have been committed; fill in the safeguarding concern form at#talk to other agencies that need to be involved; and westsussex.gov.uk/social-care-and-health/keeping-#agree the best way of helping, including other typeschildren-and-adults-safe/.of support. If you cannot use the online form, please call Adults If we need to carry out a safeguarding enquiry, we will: CarePoint on 01243 642121.#work with the person and partner agencies to helpCall using Relay UK: 18001 01243 642121 (from keep them safe; a textphone or the NGT Lite app downloaded onto a #make a plan to investigate the concerns; and computer, tablet or smartphone).#check with the person that what they wanted to happen has happened. What to do if you are not happy If the person refuses help, but others may be at risk,about a service we will need to take appropriate action. However, weAll organisations providing community-care and will always keep them informed about any action wesupport services in West Sussex are committed to decide to take. providing high-quality services, but there may be times If you have a concern that is not about abuse or neglectwhen you are not entirely satisfied.but is about the quality of a care providers service, youIf you are not happy with the service that is being can raise this with the Care Quality Commission. provided, you should first raise your complaint with the Further information owner or manager of the service, using their complaints procedure, so they can try to deal with your concerns. If You can find out more from the Safeguarding Adultsthat doesnt work, the next step depends on how your Board website at westsussexsab.org.uk. service is paid for.Please also see our leaflet Adult Safeguarding If you pay for the service yourselfSupporting people to be safe in West Sussex. Copies are available in all social care offices and in libraries.If you are not satisfied with the way your concern To read this online, visit westsussex.gov.uk and searchor complaint is dealt with, or you do not feel able to under Adults social care publications to find a list of allapproach the owner or manager, you can contact the our information leaflets. Local Government and Social Care Ombudsman.Or you can ask for a hard copy of the leafletEmail: through the website at lgo.org.uk bycontacting Adults CarePoint Phone: 0300 061 0614 (Lines are open fromon 01243 642121 10am to 4pm, Monday to Friday.) or emailing socialcare@westsussex.gov.uk. Write to: The Local Government and Social CareYou can also call using Relay UK Ombudsman PO Box 4771, Coventry, CV4 OEH.on 18001 01243 642121(from a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone).Supporting you to live well25'