b'Further information If you (or your representative) want to make a You can find out more about adult safeguardingcomment or complaint about the way in which we have from the Safeguarding Adults Board website atassessed your care needs, or about any social care westsussexsab.org.uk. services we provide, you should contact the manager of your social care team. If you do not want to deal with Please also see the Safeguarding Adults Boardthis person, you can contact our Customer Relations leaflet Adult SafeguardingIs somebody you knowTeam. We will look into your complaint in line with our experiencing, or at risk of, abuse or neglect?. To readcomplaints procedures.this online, visit westsussex.gov.uk and search underThe quickest and easiest way to make a complaint is to Adults social care publications. tell us online at westsussex.gov.uk/complaints or go to Or you can ask for a hard copy of the leaflet by callingwestsussex.gov.uk and search for complaints.Adults CarePoint on 01243 642121 or emailingIf you cannot use the online form, please call us on socialcare@westsussex.gov.uk. 01243 777100 and ask for the Customer Relations You can also call using Relay UK on Team. Please help us to keep this helpline for people 18001 01243 642121 (from a textphone or thewho cannot use the online form, need help to do so, or NGT Lite app downloaded onto a computer, tabletwant general advice about the complaints process. If orsmartphone). you need an interpreter to help you make a complaint, please call 01243 777100 and ask to use the What to do if you are not happyTelephone Interpreting Service.about a service Call using Relay UK: 18001 01243 777100 (from a textphone or the NGT Lite app downloaded onto a All organisations providing community-care andcomputer, tablet or smartphone).support services in West Sussex are committed to providing high-quality services, but there may be timesWrite to: when you are not entirely satisfied. Customer Relations Team, West Sussex County Council, County Hall, Chichester, PO19 1RQIf you are not happy with the service that is being provided, you should first raise your complaint with theRemember, we would also like to hear if things are owner or manager of the service, using their complaintsgoing particularly well.procedure, so they can try to deal with your concerns. If that doesnt work, the next step depends on how yourHealthwatch West Sussexservice is paid for. Healthwatch is your independent health and social If you pay for the service yourself care champion. It aims to make sure NHS leaders and If you are not satisfied with the way your concernother decision-makers hear your voice and use your or complaint is dealt with, or you do not feel able tofeedback to improve care. approach the owner or manager, you can contact theHealthwatch will direct you to information and advice Local Government and Social Care Ombudsman. to help you make independent, informed choices about Email: through the website at lgo.org.uk your health and care. Phone: 0300 061 0614 (Lines are open MondayIt is important that you share your experiences, good or to Friday. Opening times vary so please checkbad, to make things better now, and improve the way theirwebsite.)services in West Sussex are designed and delivered in Write to: The Local Government and Social Carethe future. Ombudsman, PO Box 4771, Coventry, CV4 OEH. Phone: 0300 012 0122 If we are paying towards your careEmail: helpdesk@healthwatchwestsussex.co.uk andsupport Website: healthwatchwestsussex.co.ukIf you are not satisfied with the way your complaint isHealthwatch West Sussex also provides a free dealt with, or you do not feel able to approach the ownerIndependent Health Complaints Advocacy Service or manager of the care home or service, you shouldtosupport people who may want to complain about contact your local Adults Services office or the CustomerNHS services. Call 0300 012 0122Relations Team, who will give you more advice. or email ihcas@healthwatchwestsussex.co.uk.You have the right to move to another home or have another home-care provider if you are not happy with the service you are receiving. This applies whether or not we are helping with the fees. A social care worker will be able to give you or your relatives advice on how to make the arrangements to move.26Living well in your community 2023/24'