b'Direct payments: This is where we pay your personalIf you do have to pay for your own care, but you cannot budget direct to you, or to someone, such as a familymake decisions and arrange your own support, and member, who can act on your behalf if you are notyou have no one to help you, we will do this for you free able to agree to receive direct payments. We load yourof charge. Once you have a financial representative, personal budget onto a prepaid card, and you use theyou will have to pay an ongoing fee of 6 per week money to pay for support to meet your care needs. if we continue to arrange and buy services for you. A If you feel that you cannot manage a prepaid cardfinancial representative will usually be appointed by the account and you would like to discuss another way toCourt of Protection.receive your direct payments, speak to your social carePaying for your own care and supportworker. They will be able to give you advice and explain your options. We can provide you with information, advice and help to plan the support you need. For example, we can give Council-managed budget: This is where we manageyou information about care providers, prevention and the budget and arrange social care support for you. wellbeing services, equipment, community activities You can also have a combination of these choices forand care funding advice.receiving your personal budget. You can find information about all these services in this If you are not eligible for funded support, we willguide and also by visiting the West Sussex Connect to provide information and advice to help you to arrangeSupport website at westsussexconnecttosupport.org.the support you need. Or you can contact our Adults CarePointby calling 01243 642121 or emailingIf your circumstances change, please contact us againsocialcare@westsussex.gov.uk.to discuss your social care needs.You can also call using Relay UK onIf you would like more information about the way we18001 01243 642121 (from a textphone or the deliver social care support, please contact our AdultsNGT Lite app downloaded onto a computer, tablet CarePoint by calling 01243 642121 or emailingorsmartphone).socialcare@westsussex.gov.uk. You can also call using Relay UK on 18001 01243 642121 (from aThe role of the Care Quality Commissiontextphone or the NGT Lite app downloaded onto aThe Care Quality Commission (CQC) is the independent computer, tablet or smartphone). regulator of all adult social care and health services Planning your support in England. All domiciliary care services that provide personal care, care homes and private health-care After discussing your assessment with us, you willservices must be registered with the CQC.need to develop a support plan which describes how you will use your personal budget to achieve theThe CQCs job is to make sure all care homes and results you want (your outcomes). Our staff will helpdomiciliary care providers meet the Governments you understand your options and how to get the bestfundamental standards of quality and safety. You can support with the money available to you. They willget copies of the CQCs inspection reports on each help you think about different ways that you can gethome and domiciliary care provider from the CQC or support, and they can find the services you need andfrom the organisation itself, and you should take these work out the costs. into account when making a decision.We will regularly review your support plan with you toIf an inspection of a care home or domiciliary care consider any change in your needs or circumstances. provider highlights outcomes that do not meet the CQCs standards, the CQC gives the service a period of Help with arranging and buying services intime to put any problems right. If the service fails to do the community this, the CQC can take enforcement action which could If you have eligible social care needs but have savingsmean their registration with the CQC is cancelled.or investments over 23,250 (not including the valueIf you want to find out what to expect from a of your main or only home), you will have to pay for yourgoodservice, go toown care. If this applies to you, we can help you arrangewww.cqc.org.uk/care-services/what-expect-good-and buy the services you want. We call this a brokeragecare-serviceservice. The brokerage service only covers services inThere is useful information about all registered care the community which we have a legal duty to provide inservices, and details of any review of a care home or order to meet your eligible social care needs.care provider, on the CQCs website at cqc.org.uk.We charge 195 for this service. If you want us toOr you can phone 03000 616161 or fill in an online review your support again at a later date, we will makecontact form at cqc.org.uk/give-feedback-on-care.another charge of 195. If you want us to buy services for you and then reclaim the cost from you, we will charge you an ongoing charge of 6 per week.Supporting you to live well15'