b'Keeping safe from neglectIf you report a concern to us, we will:andabuse #whenever possible, talk to the person at risk to find out what they want to happen;If you are concerned that you or someone you know#support the person at risk to have an advocate may be being abused or neglected, or is neglecting(someone to represent them) if they need one;themselves, please say something. No one should#respond professionally and sensitively and take your have to live with abuse or neglect. It is always wrong,concerns seriously;whatever the circumstances. #talk to the police if a crime may have been committed;Abuse and neglect can sometimes be prevented if#talk to other agencies that need to be involved; andconcerns are identified and raised as early as possible.#agree the best way of helping, including other types It is important that everyone knows what to look for,of support.and who they can go to for advice and support.Changes in someones physical or emotional stateIf we need to carry out a safeguarding enquiry, we will:may be a sign of abuse. The checklist in the front of#work with the person and partner agencies to help this care guide can help you know what good carekeep them safe;looks like and when there may be a cause for concern.#make a plan to investigate the concerns; andAbuse can take many forms including physical,#check with the person that what they wanted to psychological, sexual, financial and organisationalhappen has happened.abuse, neglect, discrimination, domestic abuse, self-neglect and modern slavery. For more information onIf the person refuses help, but others may be at risk, the types of abuse, visit westsussexsab.org.uk/what-is- we will need to take appropriate action. However, we safeguarding/types-of-abuse/. will always keep them informed about any action we decide to take.If you are concerned about someone you know who may be being abused or neglected, try to speak toIf you have a concern that is not about abuse or neglect them if it is safe to do this. Tell them why you arebut is about the quality of a care providers service, you concerned and ask them what they want you to docan raise this with the Care Quality Commission.about it. Always try to get them to agree to get help. IfHow to report a safeguarding concernthey or you are too frightened to complain you can talk to someone who you trust, for example, your social careIf you or someone you know is at risk of being abused or worker, district nurse, or an independent organisationneglected, fill in the safeguarding concern form atsuch as Healthwatch (see page 26). www.westsussex.gov.uk/social-care-and-health/social-care-support/adults/raise-a-concern-about-an-adult.Working together to keep people safeIf you cannot use the online form, please callWe work with other organisations to try to makeAdults CarePoint on 01243 642121 or email sure that everyone who receives care and supportsocialcare@westsussex.gov.uk.services is safe from abuse and neglect. This includes arrangements for responding when safeguardingCall using Relay UK: 18001 01243 642121 (from concerns are raised with us. a textphone or the NGT Lite app downloaded onto a computer, tablet or smartphone).Supporting you to live well25'