b'How to report a safeguarding concern You have the right to move to another home or have If you or someone you know is at risk of being abused oranother home-care provider if you are not happy with neglected, fill in the safeguarding concern form at www. the service you are receiving. This applies whether or westsussex.gov.uk/social-care-and-health/social-care- not we are helping with the fees. A social care worker support/adults/raise-a-concern-about-an-adult.will be able to give you or your relatives advice on how to make the arrangements to move.If you cannot use the online form, please call AdultsIf you (or your representative) want to make a comment CarePoint on 01243 642121. Call using Relay UK: or complaint about the way in which we have assessed 18001 01243 642121 (from a textphone or theyour care needs, or about any social care services we NGT Lite app downloaded onto a computer, tabletprovide, you should contact the manager of your social orsmartphone). care team. Further information If you do not want to deal with this person, you can You can find out more about adult safeguardingcontact our Complaints Team. We will look into your fromthe Safeguarding Adults Board website at complaint in line with our complaints procedures. www.westsussexsab.org.uk.The quickest and easiest way to make a complaint is Please also see the Safeguarding Adults Boardto tell us online at www.westsussex.gov.uk/about-the-leaflet Adult SafeguardingIs somebody you knowcouncil/have-your-say/complaints/make-a-complaint-experiencing, or at risk of, abuse or neglect?. To reador-appeal/ or go to www.westsussex.gov.uk and this online, visit www.westsussex.gov.uk and searchsearch for complaints. under Adults social care publications.If you cannot use the online form, please call us onOr you can ask for a paper copy of the leaflet by01243 777100 and ask for the Complaints Team.calling Adults CarePoint on 01243 642121 or usingPlease help us to keep this helpline for people who cannot the Contact us form on the How to get adult socialuse the online form, need help to do so, or want general care support section of our website. You can also calladvice about the complaints process. If you need an using Relay UK on 18001 01243 642121 (from ainterpreter to help you make a complaint, please calltextphone or the NGT Lite app downloaded onto a01243 777100 and ask to use the Telephone computer, tablet or smartphone). Interpreting Service. What to do if you are not happyCall using Relay UK: 18001 01243 777100 (from a textphone or the NGT Lite app downloaded onto a about a servicecomputer, tablet or smartphone). All organisations providing community-care andWrite to: Complaints Team, West Sussex County support services in West Sussex are committed toCouncil, County Hall, Chichester, PO19 1RQ providing high-quality services, but there may be timesRemember, we would also like to hear if things are when you are not entirely satisfied. going particularly well.If you are not happy with the service that is being provided, you should first raise your complaint with theHealthwatch West Sussex owner or manager of the service, using their complaintsHealthwatch is your independent health and social procedure, so they can try to deal with your concerns. Ifcare champion. It aims to make sure NHS leaders and that doesnt work, the next step depends on how yourother decision-makers hear your voice and use your service is paid for. feedback to improve care.If you pay for the service yourself Healthwatch will direct you to information and advice If you are not satisfied with the way your concernto help you make independent, informed choices about or complaint is dealt with, or you do not feel able toyour health and care. approach the owner or manager, you can contact theIt is important that you share your experiences, good or Local Government and Social Care Ombudsman. bad, to make things better now, and improve the way Email: through the website at www.lgo.org.uk services in West Sussex are designed and delivered in Phone: 0300 061 0614 (Lines are open Monday tothe future. Friday. Opening times vary so please check their website.)Phone: 0300 012 0122Write to: The Local Government and Social CareEmail: helpdesk@healthwatchwestsussex.co.uk Ombudsman, PO Box 4771, Coventry, CV4 0EH. Website: www.healthwatchwestsussex.co.ukIf we are paying towards your careHealthwatch West Sussex also provides a free andsupport Independent Health Complaints Advocacy Service to support people who may want to complain about If you are not satisfied with the way your complaintNHSservices. is dealt with, or you do not feel able to approach the owner or manager of the care home or service, youCall 0300 012 0122 orshould contact your local Adults Services office or theemail ihcas@healthwatchwestsussex.co.ukComplaints Team, who will give you more advice.26 Living well in your community 2025/26'