b'own care. If this applies to you, we can help you arrangeIf you want to find out what to expect from a good and buy the services you want. We call this a brokerageservice, go to www.cqc.org.uk/care-services/what-service. The brokerage service only covers services inexpect-good-care-service. the community which we have a legal duty to provide inThere is useful information about all registered care order to meet your eligible social care needs.services, and details of any review of a care home or We charge 219 for this service. If you want us tocare provider, on the CQCs website at www.cqc.org.uk. review your support again at a later date, we will makeOr you can phone 03000 616161 or fill in an online another charge of 219. If you want us to buy servicescontact form at www.cqc.org.uk/give-feedback-on-care. for you and then reclaim the cost from you, we will charge you an ongoing charge of 7 a week.Care and support at home If you do have to pay for your own care, but you cannot make decisions and arrange your own support, andIf you, or someone you are supporting, are finding it you have no one to help you, we will do this for you freeincreasingly difficult to manage day-to-day tasks, there of charge. Once you have a financial representative,are different options available to help you to continue you will have to pay an ongoing fee of 7 a week ifto live safely in your home, or in alternative housing we continue to arrange and buy services for you. Awith support. We recommend that you consider these financial representative will usually be appointed by theoptions and decide which would best suit your needs. Court of Protection.Care and support at home, sometimes called Paying for your own care and supportdomiciliary care, home care or care at home, helps you stay independent by supporting you to manage many We can provide you with information, advice and helpaspects of daily living, including your personal care. to plan the support you need. For example, we can give you information about care providers, prevention andThese services are provided by independent or wellbeing services, equipment, community activitiesvoluntary organisations and they can prevent the need and care funding advice.for residential or nursing care.You can find information about all these services inCare and support at home may help you with: thisguide and also by visiting the West Sussex Connect#getting up and going to bed, washing and bathing to Support website at (personal care) and taking medication; www.westsussexconnecttosupport.org.#heating ready-prepared food or preparing simple Or you can contact our Adults CarePoint by callingmeals such as breakfast; 01243 642121 or using the Contact us form on#settling back in at home following a stay in hospital; the How to get adult social care support section#housework such as washing and cleaning; of ourwebsite. You can also call using Relay UK on#cooking, shopping, collecting prescriptions and other 18001 01243 642121 (from a textphone or thetasks; and NGT Lite app downloaded onto a computer, tablet orsmartphone).#getting out and about. The role of the Care Quality CommissionOrganisations that provide personal care as part of their care and support at home service must be The Care Quality Commission (CQC) is the independentregistered with the CQC. regulator of all adult social care and health servicesCare workers can also stay with you overnight or in England. All domiciliary care services that provideprovide company for you while your family goes out. personal care, care homes and private health-care services must be registered with the CQC.Help can vary from an hour a week to help several The CQCs job is to make sure all care homes andtimes a day, or a live-in service in your home. The domiciliary care providers meet the Governmentspattern and type of service should be designed around fundamental standards of quality and safety. You canyour needs and preferences. get copies of the CQCs inspection reports on eachHow can I find someone to help me? home and domiciliary care provider from the CQC orThere are different types of support available from the organisation itself, and you should take thesedepending on your needs. into account when making a decision. If an inspection of a care home or domiciliary care#Employ your own care workerif you receive a provider highlights outcomes that do not meet thedirect payment from us, you can employ your own CQCs standards, the CQC gives the service a period ofcare worker (who does not need to be registered time to put any problems right. If the service fails to dowith the CQC) or make arrangements with a care this, the CQC can take enforcement action which couldagency direct. This gives you more choice in who mean their registration with the CQC is cancelled.provides support to you, and some care workers or agencies may specialise in supporting people with complex needs and dementia care if you need this. 16 Living well in your community 2025/26'