b'#Employ a personal assistantif you receive aWhat should I do next? direct payment from us, you can use it to employWhen you have found a suitable provider of care and a personal assistant to support you with varioussupport at home, arrange an appointment for them aspects of daily life.to visit your home. Use the checklist at the front of this #Companies providing personal care (who must beguide to make sure you are satisfied with everything they registered with the CQC)these are listed in thisare offering. It may be helpful to have someone with you guide on pages 50 to 76. You can contact themat the appointment, such as a relative or friend. direct to find out more about their services. They willWhen you choose your care provider they will give you be happy to meet you to discuss your needs.their customer (or service user) pack, which will include #Live-in carerslive-in carers provide support todetails of what you and they have agreed, how you can meet your needs, including providing personal caremake changes to the services you receive, and what to and companionship. This can often help you to staydo if you are not satisfied with their services. They must in your own home. You can find a list of live-in caregive you this information by law. The care provider will providers on pages 50 to 76.also need to check, at least twice a year, that you are How much will it cost?satisfied with the services you are receiving, and they will review these with you. Care and support at home companies all charge different rates, and the amount you are charged willRegulated services depend on the service you need and when you needIf a care provider is registered with the CQC, you it. If you are looking for care or support in your owncanexpect: home from a company providing personal care or a personal assistant, you could expect to pay between#the provider to have suitably qualified and skilled around 23 and 34 an hour depending on the typestaff to meet your needs; of service. Live-in carer costs can start from around#your support to be provided at an agreed time and 900 a week, but again this will depend on yourthe tasks you have arranged to be carried out to a needs, the service to be provided and the companyhigh standard; providing the service. #the same person to carry out the tasks each time, There are standards and regulations in place tounless they are unwell, in which case the provider make sure that care workers employed by companiesshould arrange for someone else to carry them providing personal care are capable, trustworthyout;and and reliable. Personal assistants who are privately#the provider to have a complaints procedure in place.employed are not regulated by the CQC. You can get support and advice on employing a personal assistantNon-regulated services (using your direct payment) from Independent LivesSome providers do not need to register with and be (see page 29 for contact details), who provide thisinspected by a regulatory body such as the Care service on our behalf.Quality Commission, as they do not offer personal care, If you are buying care privately, contact the providersuch as washing and dressing. These non-regulated direct to ask about their charges.providers offer help with shopping, cleaning and household tasks, and could also accompany you when you are out and about. Supporting you to live well 17'